Q. Do I need to download any programs or equipment to use live chat?
A. No. In order to achieve the highest level of security, the live chat is built into the site.
Q. How do I know if my computer is compatible for the live chat sessions?
A. Our live chat sessions will work with any computer browser and any bandwidth.
Q. When you say live chat, does that mean that I need a microphone or webcam?
A. No, you do not need to have a webcam or microphone. Live chat is simply typed chat similar to MSN Messenger. At present there is no audio-visual functionality, however we will be adding an audio-visual option through Skype therapy in due course.
Q. How long does each therapy session go for?
Q. How much does a therapy session cost?
A. MyPsych.com's psychologists set their own fees so the cost of therapy may vary. When searching for a psychologist you can choose to search by fee so you can see what each session costs before you choose your therapist.
Q. How do I pay for a therapy session?
A. You must pay for your therapy session in advance. Payment is made by credit card directly on MyPsych.com through our integrated PayPal service.
Q. What if I don't have a credit card?
A. You can still use MyPsych.com services if you do not have a credit card. There is a link to the PayPal site at the point of payment. You just need to sign up for a PayPal account and you can then pay directly from your bank account. We do not accept cheques or money order.
Q. What currency do I use?
A. It is probably best to use your own currency. You can use the currency converter to choose your preferred currency.
Q. Are clients eligible for Medicare rebates or private health insurance?
A. Currently there are no rebates in Australia for online therapy but MyPsych.com are strongly lobbying for this to be included under Medicare and with private insurers.
Q. How to I book an appointment with a therapist?
A. You need to register as a client to log in to the site. You then need to create your profile, choose your psychologist, complete a pre-treatment questionnaire (if it is your first session with this psychologist), book an available time from the psychologist's calendar, and then proceed to the payment page. You cannot proceed to your therapy session unless your payment has been processed. Integration of the PayPal payment system increases the level of security on the site.
Q. How do the therapy sessions work?
A. You will be reminded of your upcoming session via email. A scheduler is run every night to send emails to both psychologist and client saying they have an upcoming session.
10 minutes prior to the session start time, after logging in to the site, you can view the chat window.
For example, if the chat session is scheduled at 4 PM, from 3:50 PM you can view the chat window. At this time, you will not be able to chat even if your counterpart is online. At 4 PM, if both of you are online, the psychologist will have to start the session.
Q. Can I still participate in therapy chat sessions while I am travelling?
A. Yes, you can access MyPsych.com from anywhere in the world as long as you have a computer and Internet access.
Q. Does this service cover children and families?
A. Therapy on MyPsych.com is only available to adults over the age of 18.
Q. Does this service cater for group therapy?
A. At present Group therapy is not available however, in time this functionality will be enabled.
Q. What is the minimum qualification requirement to become a practicing psychologist with Mypsych.com?
A. The minimum requirements to qualify as a practicing psychologist on MyPsych.com are:
- Post-graduate qualifications in psychology (APAC approved 6 year psychology degree or international equivalent)
- Full registration with the relevant psychologist registration board in the MyPsych.com Psychologist's jurisdiction
- Current professional indemnity insurance
In order to verify that the psychologists on MyPsych.com have adequate clinical training we do not accept Psychologists with a four-year degree.We also do not accept psychologists qualified through internships.
All of our psychologists must provide us with adequate proof of identity including two forms of identity as is deemed appropriate in Australia (e.g. drivers licence, passport, birth certificate). We are doing this to minimise any chance of identity fraud. They are also required to upload a current photograph of themselves to the site.
Q. Can I view the psychologist's qualifications?
A. You can see the qualifications of each psychologist by viewing their profile.
Q. What sort of security is there on MyPsych.com?
A. The security on MyPsych.com is similar to that used on most Internet banking sites. We have built a secure server with VeriSign encryption at the maximum possible level and we have a dedicated server for our system. Almost all functions of the site are built into the site so that clients do not have to leave the security of the logged on area.
Q. How do you ensure client confidentiality is protected?
A. Only your chosen psychologist has access to your personal details as they would if you were seeing them in a physical practice room. Your chat sessions are completely private, only you and your psychologist are able to view this. Other than client contact information, we do not store this information anywhere on the site.
Q. If I miss my session or have my session stall due to an Internet problem do I get a refund?
Q. If there are any problems during my session, whom do I contact?
A. Please contact us at MyPsych.com if you are experiencing any problems with the site at any time. We are available 24 hours a day, 7 days a week.
If you need to contact us, please click here.
Or
Call us on the following numbers::
| Australia |
+61 |
(02) |
8004 |
1489 |
| New Zealand |
+64 |
(064) |
4889 |
2631 |
| United Kingdom |
+44 |
(020) |
3286 |
6297 |
| South Africa |
+61 |
(02) |
8004 |
1489 |
Q. What do I do if I am unhappy with the psychologist that I have chosen? Can I select a different psychologist?
A. If you are not happy with your psychologist, or their availability does not suit you simply search for and choose a new psychologist. When you choose a new psychologist you will need to complete the pre-treatment questionnaire again.
Q. How do I cancel a session?
A. If you cancel 24 hours in advance you can either reschedule or obtain a refund. Log in to Mypsych.com and go to your Toolbox. All of your sessions are itemised under My Sessions. Simply select the session you wish to cancel and click on the Cancel button. Please refer to our
Cancellation and No-show policy for more information.
Q. What happens if my Psychologist doesn't turn up for the chat session?
A. If your psychologist is more than 15 minutes late for your scheduled chat session, you have the choice of a full refund to your credit card or bank account. Alternatively you can use this as a credit towards another chat session. Please refer to our
Cancellation and No-show policy for more information.
Q. What if I am late for the chat session?
A. If you are more than 15 minutes late for your scheduled chat session, it is regarded as a no-show and your payment is forfeited. Please refer to our
Cancellation and No-show policy for more information.
Q. How do I delete my profile?
